Our process

1. initial enquiry, this may be through email or telephone. The basis of the enquiry will be noted and input into Tradify, the system that is used to track our jobs and quotes. Enquiries should be responded to within 24 hours of receipt.
2. Dependant on job size and location the job will be then surveyed by one of the management or one of the installation team to confirm site measurements and conditions prior to pricing. For some of our clients we can quote a job based on previous experience and then apply for an uplift in costs if extras are required on site. Surveys should be completed within one week of qualification of the enquiry. 
3. Management will contact the relevant suppliers for up to date pricing on the specific requirements of the project, this is essential due to the current economic climate. Prices can vary week on week or month on month. Luckily our suppliers are very honest and upfront with when a price increase is coming.
4. The project measurements will be run through our take off system Measuresquare to create a cutting plan and to make sure that the material is used in the most efficient way to reduce wastage and over ordering. This can also be sent on to the client for the purpose of showing the layout direction and seam locations and these can then be approved.
5. The job price has been delivered to the client and any queries have been answered then the client accepts the price. We then procure the materials and make the client aware of the lead time to get the project installed. Dependant on each job the timescales are discussed at this point.
6. The job sheet is given to the installers on or before they go and to start the works. For project work this may involve them coming into the office to discuss any difficult parts of the project or any intricate details.
7. The job is started and there is a constant line of communication opened between the management and the installer. Job notes should be created within the office and relayed to the client if they need to know of any issues or to share project progress.
8. Job is complete, management must go to site for a site walk for larger projects to complete snagging. For all jobs photographs of the process should be taken for record and stored in the clients folder under a specific job or project folder.
9. Client feedback is received and logged to confirm they are happy and accepting of the standard of the work
10. The job is invoiced, with larger projects job invoicing may be interim between certain job milestones being completed. Within subcontract order it payment and application dates must be noted. This can cause cashflow issues with payments not being put on the correct runs from the main contractor.
11. Job snagging post practical completion should be arranged if necessary.